The Ministry of International Relations and Cooperation this week became the one of the few government ministries to publicly launch their service charter.
“The ministry strives to deliver consistent professional, effective and efficient service delivery to our customers at all times. Hence, our Customer Service Charter expresses the set standards of service that can be expected when executing our duties,” declared the Minister of International Relations and Cooperation, Netumbo Nandi-Ndaitwah.
The charter also provides a platform for our customers to provide feedback and suggestions on the service delivery standards that have been set. “We therefore pledge and give assurance on delivering on our core values and mandate,” said the minister.
The minister also implored the ministry staff to embrace technology to enhance efficiency, saying with the rapid technological advancement, it is incumbent upon all staff to make full use of IT.
“While I continue to encourage staff to use the new tools at our disposal, it a must that official records must exist. I have also noted that, we need to improve in the communication of information between the ministry and other government agencies and institutions in the country,” she noted.
Nandi-Ndaitwah directed that communication among the government agency and other stakeholders should be handled within five working days including acknowledgement, processing and feedback.
“It has come to my attention that some communications take up to a month to reach an office in Namibia. I believe with the coming into force of the customer service charter this situation will be something of the past,” she told the staff members.
The international relations and cooperation’s staff were further reminded that they are are the projection of Namibia’s image, whether in Namibia or abroad.
“We individually and collectively mirror what Namibia is. It is therefore important that at all times we carry ourselves in a befitting manner. Indiscipline will not be tolerated. “
“As indicated last year, we now have engage the Public Service and we have the Draft Code of Conduct. I expect all staff members to abide by that code. As a highly esteemed Ministry, we should take pride in being part thereof. We should continue to uphold service standards and to conduct ourselves diligently and professionally. The observance of the provisions of regulations, staff rules and other directives, should be continually upheld. Supervisors and individuals alike, should take ownership of ensuring that only appropriate behavior is portrayed,” she said.